We understand how frustrating it can be to have your Viking appliance break down. Let us take care of it for you with our fast, efficient repair services.
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ACCREDITEDAt our company, we take pride in providing high-quality repair services for premium Viking household appliances. We understand how important it is to have functional appliances in your home, which is why we specialize in repairing a range of equipment including refrigerators, freezers, ovens, ranges, cooktops, and wall ovens. Our team of skilled technicians has years of experience and knowledge in handling Viking appliances, ensuring that we can identify and fix any issue with your equipment. Whether it’s a minor repair or a major overhaul, we are dedicated to providing efficient and reliable service that meets your needs and exceeds your expectations.
Viking is one of the few makes still selling open burners. On 5-series 30- and 36-inch VGIC ranges and on the 7-series, the grate, burner bowl and grate support lift off and the flame ports sit exposed; there is no sealed cap, so a boil-over goes straight to the ports and the igniter. VGR models are the sealed-burner version. The gas oven below runs a 30,000 BTU U-shaped burner with a ProFlow baffle and a Gourmet-Glo infrared broiler.
Viking builds its own platform in Greenwood, Mississippi, where it was founded in 1987; it was sold to Middleby in 2013, and about a fifth of the workforce was laid off within months. Unlike Sub-Zero, Viking parts move through the general appliance-parts distributors, which usually makes them faster to source.
Two recalls matter. Built-in bottom-freezer refrigerators sold 2005 to 2012 (VCBB, VIBB, DDBB and related) had top-hinge screws that could shear and drop the door; 5-series freestanding gas ranges sold 2007 to 2014 could switch their ovens on by themselves. Both were free in-home corrections, so the serial is checked before anyone is paid.
When considering the cost of repairing a Viking appliance, customers should take into account the quality of specialized parts, the technical expertise required, the age of the appliance, and warranty coverage.
Warranty, genuine parts and lead times — the three things people ask first.
If it is a bottom-freezer built-in made between 2005 and 2012 (prefixes VCBB, VIBB, DDBB, DTBB, DFBB), likely yes. The top hinge pivot-plate screws could shear and let the door fall. Stop using it if the door sags or will not seal, and get the free hinge correction through Viking's recall line. Any other door problem is ordinary hinge or gasket work.
Clean first. On an open burner nothing shields the ports or the igniter tip, so a spill clogs both. The grate, bowl and burner head come apart without tools. If it still clicks without lighting once dry and clear, the spark electrode or the module behind it is next. Burner-head replacement is rare; the cast parts outlast the electrics.
Check it. Viking recalled about 52,000 freestanding gas ranges sold July 2007 through June 2014 after reports of ovens switching on or refusing to shut off. The remedy was a free in-home correction. If yours never had it, that comes before any other work. A separate, much smaller 2022 recall covered gas tubing joints on some newer freestanding ranges.
Usually easier. Viking sells through the regular appliance-parts distributors, so fan motors, igniters, valves and gaskets sit in the normal channel. The exception is electronics for older units, where a control board may have been superseded more than once; then the serial decides what fits, and the lead time is the distributor's, not anything to promise in advance.
