Looking for reliable and affordable Samsung appliance repair services in Boston? Our experienced technicians can diagnose and fix any issue with your Samsung appliances in the comfort of your own home. Contact us today to schedule an appointment and get your Samsung appliances back in working order.
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ACCREDITEDOur experienced technicians use only genuine Samsung replacement parts to ensure that your appliance is repaired to the manufacturer’s standards. Contact us today to schedule a repair appointment for your Samsung appliance.
Samsung's French-door refrigerators with the in-door ice maker have a documented weakness: fridge air leaks into the ice room through the seam where the ice-room floor meets the cabinet wall. Samsung issued technician bulletins on it in 2015 and 2017; the 2017 class action over these models (Bianchi v. Samsung) was dismissed in January 2024 after individual settlements, so no claim program is open today. The repair that lasts is not a defrost: it is the current-revision ice maker, the ice-room service kit and a sealed seam.
Samsung's top-load washers are belt-driven: a motor under the tub turns a pulley through a V-belt, a cheap wear item. Separately, 2.8 million top-loaders built 2011-2016 were recalled in 2016 because the top could separate at high spin; that took a repair kit, worth confirming on a machine from that era.
In August 2024 Samsung recalled about 1.1 million slide-in electric ranges sold since 2013 because the front knobs switch on when brushed; the remedy is knob locks from Samsung, not a technician. Parts ship through Encompass, which runs samsungparts.com, so an uncommon board is an order, not truck stock.
The cost of repairing Samsung appliances is typically based on a few factors, including:
Once our technicians diagnose the problem with your Samsung appliance, they will provide you with an estimate of the cost of the repair work required. We strive to keep our repair costs affordable while ensuring that we use only genuine Samsung replacement parts and provide high-quality repair services.
Warranty, genuine parts and lead times — the three things people ask first.
It is fixable, but not by thawing. The frost comes from warm air pulled into the ice room through a gap at the ice-room floor. The durable repair is a new-revision ice maker plus the service kit and a sealed seam. Whether it is worth it depends on the rest of the box: if the sealed system is healthy, yes.
Samsung's US refrigerator warranty gives ten years of parts on the digital inverter compressor and five years of parts and labor on the sealed system. Past year five, the compressor part is covered and the labor is not. Newer units run on R600a, a flammable refrigerant, so a sealed-system job means crimped fittings and no open flame near the cabinet.
The screen is a separate assembly from the cooling controls, so a dead display does not mean a dying refrigerator. Try a power reset first; if it stays black, the whole door panel gets replaced as one part on order. Living with it costs nothing except the screen features; the fridge does not care.
If it is a slide-in electric range sold from 2013 on, it is on Samsung's August 2024 recall list and the fix is a free set of knob locks or covers from Samsung; a repair call cannot change the knob design. What we do handle is the ordinary range work around it: elements, relays, the oven sensor, a control that stops responding.
