Terms and Conditions
ABV SYSTEMS LLC Terms and Conditions
Effective as of 01/01/2024
- SCHEDULING: We maintain a 2-hour window for appointments. All appointments are to be scheduled upon part(s) arrival if pre-ordered part delivery takes time.
- CANCELLATIONS: Cancellations made 24 hours prior are not subject to charge. A fee of $45.00 is set for late cancellations (less than 24 hours) and $50.00 for cancellations less than 8 hours prior. Failure to notify ABV of absence or unreachability at the scheduled time of repair incurs a fee. Changes must be notified to ABV at 617-404-9944 to avoid cancellation fees.
- SERVICE CALL FEE: A free service call is offered with full repair service. Service call fee is charged upon refusal of repair or decision to purchase a new appliance. The service call fee includes examination, diagnosis, and total repair cost estimation.
- Standard brands (Fee: $95.00): Amana, Ariston, Electrolux, etc.
- Elite brands (Fee: $95.00): Alfresco, American Range, Blue Star, etc.
- MULTIPLE UNITS: We offer a $40.00 discount per additional Standard or Elite brand unit for diagnosis and repair of multiple appliances. A service fee is charged per unit.
- DIAGNOSIS: Ensure proper installation and accessibility of the appliance before the technician’s arrival. Distinctly articulate any malfunctions or problems. The technician will perform an initial examination and diagnosis.
- TOTAL COST AND ESTIMATION: Estimates are valid for 30 days. Payment for parts and/or labor confirms the use of ABV service at the estimated price.
- PARTS: Most commonly-required parts are readily available. If not, they are ordered within 72 hours. The customer is contacted for an appointment once parts are available.
- DELAYED PAYMENTS: Fees for delayed payments are as follows:
- PAYMENTS: Accepted methods are cash, check, and credit card (except American Express). Partial payment for parts and labor is required at the first visit, with the remainder due upon repair completion.
- 7 days delay: $25.00 per invoice
- 14 days delay: $50.00 per invoice
- 30 days delay: Collections (customer’s liability)
- REFUSAL OF PAYMENTS: Receivables are subject to collections upon refusal of payments.
- REPAIR: Testing of the appliance(s) post-repair in the technician’s presence is required. Payment confirms satisfaction with the service and function of the appliance(s).
- REFUNDS: Refund requests are subject to the technician’s decision. The reimbursement period is up to 4 weeks. No refunds on control boards or special order parts.
- WARRANTY: Parts warranty is valid for 60 days; labor warranty for 60 days. Contact ABV for warranty service. Service fees may apply if no error is detected.
- COMMUNICATIONS AGREEMENT (NEW): By submitting a service request or contacting us, customers agree to receive text messages regarding reminders, unpaid invoices, upcoming appointments, or review requests.
- REFUSAL OF SERVICE: The company reserves the right to refuse service unilaterally.
